Better Notifications in Online Learning and Ed Tech


Most teachers I work with are not asking for a better notification system. They are asking for fewer interruptions, and most have given up on getting them. The LMS pings, the email pings, the chat app pings, and the same announcement lands on a school device and a personal phone within seconds of each other. Students deal with the same pile from the other side, often across more platforms than their teacher knows about. Each interruption pulls attention away from whatever was happening, and it takes a while to get it back.

I wrote about the design side of this in Calm Technology in Educational Settings, which looks at tools that stay in the background and only come forward when they have something worth saying. That piece is about what platforms could be. This one is about what a teacher can do on a Tuesday with the platforms they already have, most of which were not built with calm in mind and cannot be changed from the classroom.

I find it helps to sort the options by how much control you have over them. Some of what follows needs no permissions at all. Some needs a bit of time on student devices, which is worth it in that students rarely get taught how their own notification settings work. None of it needs a purchase or an IT ticket.

What can you control completely?

The biggest lever is not technical. It is routines and norms, and there are a few worth setting with the class: 1) agree on when platform updates get checked, such as the start of the period and again before leaving, so there is no reason to watch for pings in between; 2) separate urgent channels from non-urgent ones, so students know an email can wait until the next check and a word in person cannot; 3) design assignments to need fewer platform switches, since every switch is another chance for a notification to pull someone away; and 4) give focus periods a visible start and end, whether that is a timer on the desk, a change in the lights, or a phrase you use every time. These are habits, so expect them to take a few weeks to settle. Once they do, they hold up better than any setting, since they do not reset when the software updates.

What can you shape?

You cannot change how the LMS sends notifications, but you can teach students how to receive them. Most platforms let each user choose what arrives right away, what arrives as a daily digest, and what never arrives at all. Walk the class through those settings together, and make sure to write up a one-page guide for each platform you use so the setup outlasts the walkthrough. Naming conventions help more than people expect here. If every assignment title starts with the unit name, notifications from the same unit sort together in an inbox and can be handled in one batch. Where the platform supports it, use headers or labels to show priority so a student can tell at a glance whether something needs action today.

What takes a bit of technical setup?

A few changes need some time on devices, and they are worth it. Email filters can send everything from the LMS to a folder that gets checked on a schedule instead of landing in the inbox one message at a time. Focus modes built into phones and laptops can follow a class schedule, holding notifications during work periods and letting them through afterward. A separate browser profile for schoolwork keeps class extensions, bookmarks, and logins apart from everything else, which cuts down on drifting into other tabs. A shared calendar for due dates gives students one place to look instead of a stream of reminders, and it is one of the few tools that lowers the number of notifications rather than adding to them.

Automation tools like IFTTT or Zapier can pull alerts from several platforms into one place. I have used them, but I would put them last on the list. Each one adds another account to manage and another system that can break and needs explaining. If the routines and settings are already in place, what they add is small.

What should you avoid?

When notifications get out of hand, the instinct is to add a tool that manages them, and that tool usually brings notifications of its own. The same goes for dashboards, focus apps with built-in reminders, and anything that promises to help you focus by asking for more of your attention. The question to ask about any new addition is whether it cuts down on what interrupts a student or simply moves those interruptions somewhere else.

Where should you start?

Pick one class and one change. The routine is the place to begin, since it costs nothing and changes how every later notification lands. Once the routine holds, add the settings walkthrough, and save the technical pieces for students who want them. None of this gets rid of notifications, and I am not sure it should, since a class still needs to hear about a changed due date. What it can do is make the ones that arrive worth the interruption and give the rest a place to wait until the next check.

If you have found a routine or setting that cut down the noise in your classes, I would like to hear about it. You can reach me at licht.education@gmail.com, and there are more tools, articles, and resources at bradylicht.com.

Graphic on reducing notification overload in online learning

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